Refund & Returns Policy

Return and Refund Policy

Effective Date: 1st August, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Mirevah website located at https://www.mirevah.com  

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: info@mirevah.com
  • Phone: +1 (640) 600-9093
  • Address: Mirevah, 78 Denow Road, Lawrenceville, NJ 08648
  • Hours: Monday–Friday, 9:00 AM–5:00 PM EST

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:
    • Email us at info@mirevah.com or call +1 (640) 600-9093 within 7 days of receiving your order.
    • Provide your order number and a detailed reason for the return.
  2. Return Authorization:
    • After reviewing your request, we will provide return instructions, including a Return Merchandise Authorization (RMA) number and, if applicable, a prepaid shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely:
    • Use the original packaging.
    • Include all accessories, manuals, and any free gifts received.
  2. Include Documentation:
    • Include the return authorization form and any supporting documents.
  3. Attach Shipping Label:
    • Print and attach the return shipping label to the outside of the package.

4.3 Shipping the Return

  • Ship the package within 7 days of receiving the return authorization.
  • Use a trackable shipping method to ensure safe delivery.

5. Return Shipping Costs

  • Customer Responsibility:
    • All return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Unused, undamaged items in original packaging.
  • Request Window: Within 7 days of receipt.
  • Refund: Full refund minus any applicable restocking fees.

6.2 Defective or Damaged Goods

  • Notification: Within 48 hours of receiving the item.
  • Documentation: Photos or videos of the damage are required.
  • Resolution: Replacement or full refund, including return shipping.

6.3 Incorrect Product Received

  • Notification: Immediately upon receipt.
  • Resolution: We will arrange for return and send the correct product at our expense.

6.4 Product Never Arrived

  • Notification: Contact us if your product has not arrived within the estimated delivery time.
  • Resolution: Investigation with the carrier. If confirmed lost, we will offer a full refund or send a replacement.

6.5 Order Cancellation

  • Before Shipment: Cancel anytime before shipping for a full refund.
  • After Shipment: Follow the return process after receiving the order.

7. Exceptions to the Return Policy

Non-returnable and non-refundable items include:

  • Custom or Personalized Products

8. Refunds

8.1 Refund Conditions

  • Approval: Refunds are issued after we receive and inspect the item.
  • Notification: We’ll notify you by email about the approval or rejection.
  • Eligibility: Items must meet return eligibility criteria in Section 3.

8.2 Refund Processing

  • Method: Original payment method.
  • Time Frame: May take up to 14 business days depending on your bank or card provider.

8.3 Partial Refunds

Partial refunds may be granted if:

  • The item is not in original condition or is missing parts not due to our error.
  • The return was requested beyond 7 days after delivery.

9. Exchanges

  • Eligibility: For defective, damaged, or incorrect items.
  • Process: Email us at info@mirevah.com
  • Shipping Costs:
    • We cover costs for defective or incorrect items.
    • Customers cover costs for change-of-mind exchanges.

10. Timelines

  • Return Window: Must report and ship return within 7 days of receipt.
  • Processing Time: Refund processed within 14 business days after inspection.
  • Refund Period: May take up to 14 days to appear in your account.

11. Legal Rights

This policy does not affect any rights you may have under U.S. consumer protection laws.

12. Questions and Support

  • Visit our FAQ: https://www.mirevah.com/pages/faq
  • Email: info@mirevah.com
  • Phone: +1 (640) 600-9093

Mirevah
Email: info@mirevah.com
Phone: +1 (640) 600-9093
Address: 78 Denow Street, Lawrenceville, NJ 08648.